Even though I was very confident in Hart Partners capabilities when I researched their credentials, I am always sceptical about any professional services firm delivering on their commitment to customer service and execution excellence. I hadn’t known or worked with Paula Hart prior to engaging Hart Partners so there was an element of the unknown that was the only barrier to becoming a client. That barrier was quickly overcome and I am delighted in my decision to become a long term customer. Then I got the opportunity to meet Paula and understand her business model, efficient cost structure and progressive attitude to the early adoption of new technology I was very confident that Hart Partners would excel in meeting my personal accounting, taxation, business and SMSF needs. Paula’s business philosophy in developing customised compliant solutions for her clients gave me great confidence in choosing Hart Partners as my strategic accounting and taxation partner. Hart Partners have maintained a very high level of personalised service across all of my accounting and taxation needs. My wife and I have individual tax and compliance needs in addition to our business and SMSF requirements. Across all parts of our business relationship Paula and her team have ensured we are kept up to date with changing regulations and compliance requirements. Hart Partners played an instrumental role in restructuring my SMSF legal and financial model to avoid large additional interest and commission costs that were advocated by my previous provider. We receive pro-active communication relevant to our specific circumstances and get immediate responses to any questions we may have. Hart Partners developed a customised digital portal access allowing us to securely interact with all of our documentation anytime, anywhere. As a result, postage costs have been all but eliminated and we are now able to run a paperless office given all our documents are securely saved and archived. Paula’s efficiency and attention to detail enabled us to save thousands on our SMSF and business accounting expenses. Hart Partners has become a critical strategic partner and is central to maintaining our sustained financial success.
I would not hesitate in recommending Paula and Hart Partners. Paula and her team have demonstrated an unwavering commitment to my business for almost 10 years. Hart Partners have saved me many thousands in unnecessary costs while maintaining a very high level of professionalism in ensuring all my personal, SMSF and business dealings are ATO compliant. Paula is very conscious of ensuring Hart Partners runs efficiently to deliver cost effective outcomes for her clients, without compromising the quality of her work. The adaptation of interactive digital interfaces with clients is but one example